Pension Specialist, Member Services

When you join the Alberta Teachers’ Retirement Fund (ATRF), you become a part of a high-performing and collaborative team. We are united in our mission to support and secure the pensions of Alberta’s teachers through diligent stewardship and are committed to our purpose-driven work. Committed to excellence, we are guided by our values in everything we do. At ATRF, you’re a part of a community devoted to making a meaningful impact in the lives of those who educate our next generation.

We have an exciting opportunity for a driven and client focused professional to join our Pension Services team as Pension Specialist, Member Services.

Reporting to the Team Lead, Member Services, this position interacts daily with active, inactive, and retired plan members or their representatives to confirm eligibility, calculate and verify benefits, adjust, suspend or terminate pensions, and update member and retired member personal information including beneficiary and bank changes.

ATRF is looking for a dedicated and high-achieving professional with impeccable organizational skills and exceptional interpersonal skills. The ability to collaborate and build relationships is essential to successfully partner with key individuals within various departments across the organization and effectively interact with plan members, beneficiaries, and other representatives.

A more detailed job description is available here.

Qualifications, Experience, and Capabilities

• Post-graduate diploma in business or benefits, plus at least two years of experience in pension administration.
• Certified Employee Benefit Specialist (CEBS) or Pension Plan Administration Certificate (PPAC) designation or equivalent would be an asset.
• Demonstrated interest in working directly with members and employers in a professional and highly regulated industry.
• Self-motivated with strong organizational skills, attention to detail, and the ability to multitask.
• Ability to work efficiently and effectively in a team environment with minimal supervision.
• Strong customer service and verbal and written communication skills. Bilingual in both French and English considered is an asset.
• Strong analytical and problem-solving skills and a strong aptitude for math.
• The ability to identify inefficiencies with processes and recommend improvements.

What We Offer
ATRF’s unique offerings include competitive compensation, a comprehensive benefits package that includes coverage for health, dental, vision and a health/wellness spending account, a flexible work program, and a culture of continuous learning and professional growth.

At ATRF diversity is one of our core strengths. We are committed to providing a diverse and inclusive workplace where everyone feels valued and respected because of their uniqueness. We are an organization that takes pride in ensuring the people we hire and the culture we create reflects and celebrates diversity of thought, background, and experience.

Application Information
Individuals interested in being considered are required to submit a resume and cover letter, attention to resumes@atrf.com. The application deadline is January 13, 2025.

We thank all applicants for their interest; however only those selected for an interview will be contacted. ATRF is committed to providing an inclusive and accessible application, recruitment, and selection process for all candidates. If you require accommodations at any point in the process, please let us know and we will make every effort to meet your needs.

The successful candidate will be required to successfully complete a background check including educational verification, criminal record and a credit check. This is a full-time continuing position and requires the incumbents to be located in Edmonton, AB.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.